• English
  • Malaysia

No relevant currency found

CLOSE

Shipping policy

SHIPPING POLICY

  1. Your order is shipped directly from our warehouse to you through the appointed courier service that provides the safest shipping to reach you. We send orders to Malaysian addresses and international addresses.
  2. All deliveries (Standard, Express, and Click & Collect) are only applicable for orders below 30kg (weight or volumetric, whichever is greater). Please place a separate order if your total cart exceeds this limit.
  3. We reserve the right to amend this policy at any time without prior notice.

Standard Delivery

Peninsular Malaysia: 2–5 working days.
East Malaysia: 5-8 working days.
Remote area: Additional 2-3 working days.

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead times due to urges in online order volumes.

Peninsular Malaysia: Additional 3-5 working days.

East Malaysia: Additional 3–7 working days.

Remote area: Additional 3-7 working days.

  1. During peak seasons and festive periods, delivery may take longer. We advise you to place your order at least 2 weeks in advance before festive periods such as Hari Raya, Chinese New Year, Deepavali, etc. to avoid any late shipments.
  2. At the time of delivery, you are required to validate the parcel by providing your signature/confirmation to our logistic partner as proof of delivery. If the packaging is damaged, please check the contents of the parcel, and you may refuse to accept the parcel if the content is damaged.
  3. If the parcel was unable to be delivered to you after 2 attempts or if you did not pick up the parcel at a nearby location as instructed by the logistic partner, the order will be forfeited and the parcel will be returned to our warehouse.

Free Shipping

Enjoy free delivery in Peninsular Malaysia for orders above RM300 per order. This applies to Standard Delivery with a maximum parcel weight of 30kg.

Shipping Rates

Your chosen shipping method and the weight of your order will dictate the shipping fees. These charges cannot be refunded. Shiping cost will shown during checkout.

Free Shipping

  1. With a minimum spend of RM300, you can enjoy FREE DELIVERY up to 30kg 

Express Delivery (Same Day Delivery)

At this moment, our express delivery service will only cater to addresses within the Klang Valley area.

  1. Only products available in retail shops can use express delivery
  2. We will use Lalamove or Grab Delivery services depending on availability.
  3. Please contact us for the availability.
  4. If, by any chance, you are unable to receive the parcel, you can entrust a family member or trusted friend to receive it.
  5. Should no-one be available to receive the parcel, the order will be forfeited and cancelled. Therefore, we will not refund you for any amount that you have spent on your order or the express shipping fees.
 

Order Tracking

  1. Upon confirming your order, an Invoice email will promptly follow to acknowledge its receipt.
  2. Once your parcel is prepared for shipping, you will receive a Delivery Confirmation email containing a designated tracking code.
  3. Easily monitor the progress of your order by entering the tracking code in the provided search field.
  4. Please note that there might be a slight delay of a few hours before the tracking code becomes active within the system after you've received the Delivery Confirmation email.
  5. Should you not encounter any delivery updates within a week of receiving the confirmation email, we kindly ask you to reach out to us.

Self Collect

Self-collect service is available at our retail shop located at Kuchai Lama, KL